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TEM Matters: The MTS Blog

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MTS Selected as a 2014 MVNOs World Congress Best MVNE Award Finalist

2014 Best MVNE Award Finalist

The MVNO World Congress is hosting the 2014 MVNO Industry Awards and MTS’s MVNE Solution for MVNOs made the shortlist of finalists for the 2014 Best MVNE Award.

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TEM Suite Receives 2014 INTERNET TELEPHONY Product of the Year Award

TEM Suite 2014 Product of the Year Award

TMC, a global, integrated media company, named MTS's TEM Suite as a recipient of a 2014 INTERNET TELEPHONY Product of the Year Award.

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How to Find Immediate Telecom Savings

Telecom Audit

  ... And Long-Term Telecom Cost Reduction

As a telecom expense and enterprise mobility management company, our job is to help companies manage and maximize the ROI on their telecom investments. One of the ways we do that is to find ways to reduce costs and now that we're at the midpoint of most corporate budgets, the question that always comes up is "How do I find some immediate savings and telecom cost reduction this fiscal year?"

There are a lot of different answers to this question, but in general, one of the fastest, and sometimes easiest, ways to find immediate savings that have an immediate budget impact is through a telecom audit.

An audit is going to analyze both your wireline and wireless invoices and contracts and identify and corrects any billing errors. Those billing errors will result in credits which, when applied to future invoices, reduces the telecom the amount due and thus the cost immediately. In addition, the audit will also entail an optimization (the identification of any forward looking cost savings) component. This is called cost avoidance and will create long-term telecom cost reduction.

The added bonus to doing an audit... if done correctly, you should end up with a clean inventory of all your billable telecom assets and services, as well as freeing up budget dollars that can be used elsewhere. 

Here's a few steps to get you started with an audit...

Why You Need a Wireless Help Desk

There’s little doubt that the prevalence of mobile marketing is in direct proportion to the sheer number of mobile devices in the business world today; it has completely shifted the way enterprises interact with the consumer, their trade partners and their employees. Because popular application program interfaces (APIs) use mobile device apps as their preferred mode of communication, this has unleashed a sort of mobile revolution that has extended to fields as disparate as healthcare and plastics manufacturing. Mobile devices offer your business ways to connect with customers, partners and employees more closely and with greater variety than ever before; and, as you would expect, this kind of vigorous liaison increases security risks – sometimes drastically if you lack a mobile device management plan that stresses compliance from your employees.

More directly, mobile devices have a general tendency to decrease your business’ wireless device security because of all the additional access points they provide when they log on to company servers or third party systems. In addition, employees, customers and partners can download any app from and app store that could contain malware that violates your security protocols or creates other security issues. Because of the exploitative nature of malicious programs, you can see how undesirable all these remote, unsupervised access points would be in a healthcare environment concerned with legally-protected patient information. Subpar wireless device security can expose you to lawsuits and professional embarrassment; in fact, any enterprise with a BYOD (Bring Your Own Device) policy can suffer from not having such precautions as a robustly enforced mobile GRC policy in place.

The core problem facing companies caught in the tide of the mobile revolution is the reality of increased access to sensitive data or systems and the ability to download third party software that is not approved by the enterprise. With more Smartphones and Tablets in your office, it becomes simply a numbers-game of when an attack will happen – not if. Identity theft has always been a rampant problem; but never more so than in this age of mobile devices. You can erect a strict policy of password protection and personal ID numbers for your employees; to better identify when and where any problem devices took place.

An even more robust solution – which should actually be done in tandem with the security measures taken above – is investing in a wireless help desk. This is no different than outsourcing any of your other IT concerns to subject matter experts whose direct experience usually supersedes even your most technically capable in-house personnel. More importantly; a wireless help desk saves you labor costs, despite being more capable. To have your mobile device management centralized frees up you to focus on your core business, without using valuable internal resources troubleshooting security breaches. With the current economic quagmire; merely having a mobile GRC policy in place is only be the first step on your way to the kind of full mobile device management and wireless device security that a capable wireless help desk can provide

MDM Crucial for Minimizing Security Risks for Enterprise Tablets


Thanks to the growing proliferation of tablets, smartphones and other mobile devices in critical enterprise environments, maintaining a secure environment for sensitive corporate data has become one of the most pressing challenges for an IT / telecom team to tackle. While tablets are a convenient way for employees to access corporate e-mail, corporate networks and corporate data while on the road, they also pose several security risks:

Why Perform Historical Telecom Billing Audits?


The primary reason a company would want to have an historical telecom billing audit performed is because it’s a great way for a company to lower their telecom costs without having to allocate any budget dollars to fund the audit. Since most audits are performed on a contingency basis, the project fees are a percentage of the savings recovered and costs avoided.  It’s a no risk, high return project where the savings recovered can actually be used to fund other cost savings projects or to avoid potential budget cuts.

MTS in Orlando at the AOTMP 2012 show from February 13 - 16


Visit MTS at the AOTMP 2012 Fixed & Mobile Telecom Management Conference at the Orlando Airport Marriott, Orlando, FL. from February 13-16, 2012. MTS will be located at booth #15 where we will highlight our award winning TEM Suite Telecom Expense Management and Wireless Mobility Management solution. We will also be sponsoring the Wednesday poolside lunch where the weather is suppose to be sunny and in the high seventies.

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Bring Your Own Device (BYOD) Programs and Enterprise Security Risks


Lessening the cost of mobile devices and providing flexibility for employees, Bring-Your-Own-Device (BYOD) programs have been shown to work for many enterprises. The concern with these programs is that these employee furnished devices can require additional wireless help desk support and more robust mobile security policies.

Understanding Mobile Device Management (MDM)


Wireless devices and services are the fastest growing part of a company’s telecom expenses. Smartphones, iPhones, Android phones, and wireless tablets and laptops are now commonplace in the enterprise. As a result, your employees are mobile and on the go more than ever before and they are taking their devices (and corporate data) with them.

The Importance of Mobile Device Management and Security in Healthcare


Mobile device security is a critical element in this ever-evolving technological age, particularly when your business deals in any way with healthcare data.

With wireless devices such as smartphones and iPads or Android tablets proliferating the marketplace and becoming an integral part of many facets of modern business life, it is imperative that you protect your confidential business information and any healthcare data with Mobile Device Management (MDM) and security. 

When considering using wireless technology for business communications involving sensitive information such as confidential healthcare information, you will need to consider the importance of The HITECH Act, which is an acronym for The Health Information Technology for Economic and Clinical Health Act, also called "The Act."  

The act works in tandem with HIPAA laws that are set to protect the privacy of healthcare patients' vital information. The HITECH Act serves to reinforce HIPAA laws with electronic storage and data. Penalties for not being in compliance with the act are stiff, with possible fines ranging from $250,000 to $1.5 million, hence making it important for you and your IT team to find the best defense in mobile device security.

When you and your IT team consider using -- or allowing the use of -- various electronic mobile devices to store and transmit healthcare information, you will be trying to hold a large variety of tigers by the tails since the market is flooded with new wireless devices all the time. You will need to remain vigilant and monitor the types of devices used, or devices that you allow your team to use, and determine the best measure of mobile device management.

By monitoring your mobile connections and adding security, you alleviate your own concerns and additional team concerns to be on the ready to put out fires pertaining to potential mobile device security breaches.

Do your research to find the best in mobile device security. Seek security precautions where you are able to encrypt data, delete data at your location if a device is lost or stolen, options that allow you to view the data on a smartphone in real time, and other options that will help you keep your finger on the pulse of your company's mobile devices and that sensitive data that lies therein.

Protecting your sensitive data with mobile device security is a critical step to giving your company peace of mind and complying with regulations while keeping your business mobile and secure.

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