The primary reason a company would want to have a telecom billing audit performed is because it’s a great way for a company to lower their telecom costs without having to allocate any budget dollars to fund the audit. Since most audits are performed on a contingency basis, the project fees are a percentage of the savings recovered and costs avoided. It’s a no risk, high return project where the savings recovered can actually be used to fund other cost savings projects or to avoid potential budget cuts.
Mobile device security is a critical element in this ever-evolving technological age, particularly when your business deals in any way with healthcare data.
With wireless devices such as smartphones and iPads or Android tablets proliferating the marketplace and becoming an integral part of many facets of modern business life, it is imperative that you protect your confidential business information and any healthcare data with Mobile Device Management (MDM) and security.
When considering using wireless technology for business communications involving sensitive information such as confidential healthcare information, you will need to consider the importance of the HITECH Act, which is an acronym for The Health Information Technology for Economic and Clinical Health Act, also called "The Act."
So you found an error on your telephone bill and are getting ready to contact the carrier for resolution: Now what?
Common sense tells you that once notified, the telephone company should correct the error immediately and refund all overpayments.
Unfortunately, this is an area where common sense rarely prevails.
So you found an error on your telephone bill and are getting ready to contact the carrier for resolution: Now what?
So you found an error on your telephone bill and are getting ready to contact the carrier for resolution: Now what?
In today’s economic climate, Telecom Expense Management (TEM) is one of the most important cost-saving functions within an organization. Selecting and implementing the right TEM vendor is critical to maximizing your telecom investments.
In today’s economic climate, Telecom Expense Management (TEM) is one of the most important cost-saving functions within an organization. The expense of telecommunications (voice, data, wireless) is now a focal point within organizations looking to reduce costs and improve staff productivity. Companies of all sizes rely on telecom systems for mission critical functions ranging from sales to service to customer relationship management. Nearly every crucial contact with customers, vendors and partners is dependent on a high functioning telecom system delivering to its maximum potential.
The International Legal Technology Association (ILTA) recently published an article on Telecom Expense Management Best Practices, “Taming Telecom Costs”, co-written by John Franconere from SPS and John Venditti from MTS. The article was published in the March 2011 issue of ILTA’s quarterly magazine, Peer to Peer.
Wireless telecom has become the fastest growing part of overall IT expenditures. Even in an environment where overall IT spending is decreasing, wireless expenses continue to increase at double digit rates.
A one time or recurring wireless audit will force your organization to gather data surrounding wireless spend and the wireless optimization piece will provide as much as 40% savings on that spend.
Whether it is in areas of accounting, HR, or sales, database-driven business processes provide significant benefits to businesses today. Establishing a Telecom Intellegence (TI) database as the single repository of information for all IT/telecom resources and costs improves an organization’s ability to make decisions regarding their voice, data, and wireless environments by providing complete and accurate historical trends and analysis.
The last few years of corporate cost cutting has shaved telecom staffs to the bone. As a result, companies must focus on better utilization of their staff resources, focusing personnel on areas of core competency and on performing higher value tasks. This has led to two trends.
A VoIP readiness assessment can smooth the way for VoIP deployment and TEM can provide needed data for improved ROI on a VoIP deployment.
Recent research from shows that enterprise purchase intent for mobile devices is on a steep incline. With the increased dependence on mobile communications technology new problems arise including call tracking requirements.
Enterprises face a number of telecom expense management and telephone network security issues, all demanding administrators’ attention. Today’s telecom expense management systems can address a variety of enterprise telephone network issues, including telecom billing, PBX billing, VoIP call accounting, and toll fraud security.
A recent article in NetworkWorld ("Toll fraud is alive and well" )highlighted the Toll fraud issues faced by enterprises and ways companies can reduce thier exposure. Its important to remember that Toll fraud poses problems not only in the corporate world but in university settings as well.
Government Agencies and Non-Profits also Suffer Toll Fraud Losses. According to the State of Florida Enterprise Information Technology Services website “Many thousands of dollars worth of illegal long distance calls have been identified as having been made by telephone hackers” of state government phone systems.
