The primary reason a company would want to have a telecom billing audit performed is because it’s a great way for a company to lower their telecom costs without having to allocate any budget dollars to fund the audit. Since most audits are performed on a contingency basis, the project fees are a percentage of the savings recovered and costs avoided. It’s a no risk, high return project where the savings recovered can actually be used to fund other cost savings projects or to avoid potential budget cuts.
Here we go again. It seems every few months we hear about wireless vendors charging users or enterprises for services they either didn't order, didn't know about or thought they had canceled but still kept being billed. You might know this as "cramming" but in the TEM world we call this "easily avoidable".
So you found an error on your telephone bill and are getting ready to contact the carrier for resolution: Now what?
Common sense tells you that once notified, the telephone company should correct the error immediately and refund all overpayments.
Unfortunately, this is an area where common sense rarely prevails.
So you found an error on your telephone bill and are getting ready to contact the carrier for resolution: Now what?
So you found an error on your telephone bill and are getting ready to contact the carrier for resolution: Now what?
