According to many TEM and WEM experts, organizations implementing complete IT/telecom chargeback systems to their users experience 30 percent lower cost than do organizations where the cost of service is perceived as free. Today, most organizations find themselves somewhere along this spectrum — they do not provide all of their users complete utilization-based chargeback, nor do their users perceive the services they receive as totally free.
In
TEM,
WEM,
call accounting,
telecom billing,
chargeback,
cost allocation
