Let’s face it, the sheer number and types of wireless devices and their associated mobile apps in use in the enterprise can easily overwhelm a traditional IT support help desk. Wireless services are the fastest growing part of a company’s communication expenses. iPhones, Android phones, MiFi devices, smart watches, IoT devices, wireless tablets and laptops are now commonplace in the enterprise. Employees rely on wireless devices and mobile applications more than ever before and as a result their support needs, and SUPPORT COSTS are increasing dramatically.
Add in other complexities like BYOD (Bring Your Own Device) programs, the challenges of preventing Shadow IT – employees bypassing IT processes to procure products and services not under corporate management, and it’s easy to understand why mobility needs to be properly managed by mobility experts. This is where managed wireless help desk services, eProcurement and Mobility-as-a-Service (MaaS) come into play.