The Agent’s Critical Role
Companies with call centers across the globe are on a daily struggle to stay technologically relevant and competitive. 2017 & 2018 revealed a lot of changes in the Call Center landscape and one area of technology has emerged as a reliable tool in increasing the effectiveness of the data captured. Call Analysis is a pinnacle component for strategic thinking and uncovering ways for call centers to report on various call factorials, deliver call analytics, and aid in call auditing to monitor employee performance & productivity.
MTS is proud to announce the launch of our newly redeveloped website, designed for a better user experience. We simplified our content, increased the ease of navigation and expanded visibility on MTS’ 20+ years of experience in the telecom industry.
We’re proud to announce that the FinancesOnline directory has recently distinguished eXsight Call Accounting with the Rising Star award for 2018. It is an honor for our team to receive an award that recognizes our call accounting software’s positive user feedback and great reputation on the market, so much so that they commended us as an exceptional communications software. As displayed on FinancesOnline’s review, eXsight received a whopping 100 percent user satisfaction score, showing that our users found eXsight Call Accounting efficient in managing their daily tasks.
THE HEALTHCARE BALANCING ACT -
HOW IT & TELECOM DEPARTMENTS CAN ENSURE COMPLIANCE AND REDUCE TELECOM EXPENSES
Healthcare is Complicated and Growing
Cisco PBX systems come with a lot of great tools and reporting functions. So why would you need an add-on solution like UC&C Analytics? A Unified Communications & Collaboration (UC&C) Analytics solution can provide complete visibility into your overall communications network throughout your organization, not just for Cisco, and ensures you maximize your investment.
Even if you hate them, and many of us secretly do, meetings are a necessity and at the core of running a successful company. The good news is that the meeting experience as we know it is improving, services like Skype for Business are streamlining the process into one platform for everything - calling, conferencing, video chats and sharing. Now meeting participants can "check-in" from almost anywhere in the world from multiple device-types, share documents & presentations with ease, and access security, control & compliance features.
Wireless devices and services are the fastest growing part of a company’s telecom expense. As wireless devices proliferate, many enterprises are seeking ways to reduce the rate of growth of their wireless spend, and to ensure that the services they are receiving are delivered at the lowest possible cost. This is where wireless cost savings programs come into play.
TMC, a global, integrated media company, named MTS's TEM Suite as a recipient of a 2016 Communications Solutions Product of the Year Award.
Rich Tehrani, CEO, TMC stated that “TEM Suite is truly an innovative product and is amongst the best solutions brought to market in the past twelve months that facilitates business-transforming voice, data and video communications...”
Let’s face it, the sheer number and types of wireless devices and their associated mobile apps in use in the enterprise can easily overwhelm a traditional IT support help desk. Wireless services are the fastest growing part of a company’s communication expenses. iPhones, Android phones, MiFi devices, smart watches, IoT devices, wireless tablets and laptops are now commonplace in the enterprise. Employees rely on wireless devices and mobile applications more than ever before and as a result their support needs, and SUPPORT COSTS are increasing dramatically.
Add in other complexities like BYOD (Bring Your Own Device) programs, the challenges of preventing Shadow IT – employees bypassing IT processes to procure products and services not under corporate management, and it’s easy to understand why mobility needs to be properly managed by mobility experts. This is where managed wireless help desk services, eProcurement and Mobility-as-a-Service (MaaS) come into play.
The primary reason a company would want to have a telecom billing audit performed is because it’s a great way for a company to lower their telecom costs without having to allocate any budget dollars to fund the audit. Since most audits are performed on a contingency basis, the project fees are a percentage of the savings recovered and costs avoided. It’s a no risk, high return project where the savings recovered can actually be used to fund other cost savings projects or to avoid potential budget cuts.
TMC, a global, integrated media company, named MTS's TEM Suite as a recipient of a 2016 INTERNET TELEPHONY Product of the Year Award.
Rich Tehrani, CEO, TMC. stated that “In the opinion of our distinguished judges, MTS TEM Suite has proven to be among the best communications and technology solutions available on the market. I look forward to continued innovation from MTS.”
Here we go again. It seems every few months we hear about wireless vendors charging users or enterprises for services they either didn't order, didn't know about or thought they had canceled but still kept being billed. You might know this as "cramming" but in the TEM world we call this "easily avoidable".
The MVNO World Congress is hosting the 2014 MVNO Industry Awards and MTS’s MVNE Solution for MVNOs made the shortlist of finalists for the 2014 Best MVNE Award.
As a telecom expense and enterprise mobility management company, our job is to help companies manage and maximize the ROI on their telecom investments. One of the ways we do that is to find ways to reduce costs and now that we're at the midpoint of most corporate budgets, the question that always comes up is "How do I find some immediate savings and telecom cost reduction this fiscal year?"
There are a lot of different answers to this question, but in general, one of the fastest, and sometimes easiest, ways to find immediate savings that have an immediate budget impact is through a TEM Billing Audit
Mobile devices offer your business ways to connect with customers, partners and employees more closely and with greater variety than ever before; and, as you would expect, this kind of vigorous liaison increases security risks – sometimes drastically if you lack a mobile device management plan that stresses compliance from your employees.
More directly, mobile devices have a general tendency to decrease your business’ wireless device security because of all the additional access points they provide when they log on to company servers or third party systems. In addition, employees, customers and partners can download any app from and app store that could contain malware that violates your security protocols or creates other security issues. Because of the exploitative nature of malicious programs, you can see how undesirable all these remote, unsupervised access points would be in a healthcare environment concerned with legally-protected patient information. Subpar wireless device security can expose you to lawsuits and professional embarrassment; in fact, any enterprise with a BYOD (Bring Your Own Device) policy can suffer from not having such precautions as a robustly enforced mobile GRC policy in place.
The core problem facing companies caught in the tide of the mobile revolution is the reality of increased access to sensitive data or systems and the ability to download third party software that is not approved by the enterprise. With more Smartphones and Tablets in your office, it becomes simply a numbers-game of when an attack will happen – not if. Identity theft has always been a rampant problem; but never more so than in this age of mobile devices. You can erect a strict policy of password protection and personal ID numbers for your employees; to better identify when and where any problem devices took place.
An even more robust solution – which should actually be done in tandem with the security measures taken above – is investing in a wireless help desk. This is no different than outsourcing any of your other IT concerns to subject matter experts whose direct experience usually supersedes even your most technically capable in-house personnel.
More importantly; a wireless help desk saves you labor costs, despite being more capable. To have your mobile device management centralized frees up you to focus on your core business, without using valuable internal resources troubleshooting security breaches. With the current economic quagmire; merely having a mobile GRC policy in place is only be the first step on your way to the kind of full mobile device management and wireless device security that a capable wireless help desk can provide.
Thanks to the growing proliferation of tablets, smartphones and other mobile devices in critical enterprise environments, maintaining a secure environment for sensitive corporate data has become one of the most pressing challenges for an IT / telecom team to tackle. While tablets are a convenient way for employees to access corporate e-mail, corporate networks and corporate data while on the road, they also pose several security risks: