The Healthcare Balancing Act

Posted by Michelle Reynoso on Mar 15, 2018 11:53:36 AM

In call accounting software, TEM




Healthcare is Complicated and Growing

Healthcare seems to be on everyone’s mind these days. Whether it’s because the healthcare industry is now one of the largest job sources in the United States, or because by 2025 one-quarter of the U.S. workforce will be older than 55 and relying on healthcare providers for our health issues. Or maybe it’s more of a global discussion about which healthcare systems work around the world and which ones need modernization. Whatever the area of discussion, it’s safe to say the healthcare industry is an important part of the global framework of the modern world we live in, and its ever expanding; it has morphed into a large network of organizations and healthcare providers of varying types, business complexities, sizes, and specialties. As the industry continues to grow, it brings a new set of challenges and an opportunity for IT departments within the healthcare organizations to evaluate how to support the continued growth, while also maintaining compliance issues and reducing telecom expenses.

More Challenges & More Opportunities

The challenge for many healthcare organizations is balancing current methodologies with an ever-increasing reliance on a device driven, inter-connected infrastructure, as well as meeting expansion efforts to support the needs of an aging population. Couple that with projects like resource consolidation due to mergers & acquisitions, ensuring corporate compliance with HIPAA and HITECH Act requirements, realigning scarce resources with other core business tasks, maintaining a customer-centric core, while also reducing capital expenses. For many healthcare organizations telecom expenses represent 25%-35% of IT costs. As a result, the Telecom and IT departments responsible for managing these expenses and infrastructure are under pressure. They are at the core of solving this dilemma for healthcare organizations around the world, and it starts with evaluating their telecom infrastructure and identifying solutions that can significantly reduce telecom costs, increase operational efficiency & effectiveness, ensure corporate compliance, and provide visibility on assets & usage management.

Technology Lifecycle Management is the Solution 

MTS’s Technology Lifecycle Management solution is an option that can solve all of these issues. The solution is a fully integrated software suite, with an optional set of services that provides healthcare organizations the ability to comprehensively manage their current and planned communications environments all customized around a company’s corporate policies and compliance guidelines. Users from the C-level to the telecom operator are empowered to manage and support corporate telecommunication assets, usage, and expenses, while eliminating infrastructure, maintenance and upgrade costs. In addition to all of this, the software can also support a customer-centric core with call analytics that can track patient calls in and out of the healthcare facility, leading to data analytics that can help pinpoint areas of success and needs for improvement by reporting on patients’ time spent on hold, number of abandoned calls, and finding trends in call activity that can help determine the effectiveness of communications activities, as one example. In addition, there are other capabilities that can align corporate healthcare strategies like E-911 and 911 alerts, cost allocation & chargebacks, help desk, personal calls management, cable management and tenant resale & billing in a fully scalable solution that offers rapid implementation. This makes MTS’s solution worth considering for 2018 and beyond.

For more information about MTS’s Technology Lifecycle Management solution and how it can save healthcare providers money, time and resources in 2018 and beyond, click here.

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