Here we go again. It seems every few months we hear about wireless vendors charging users or enterprises for services they either didn't order, didn't know about or thought they had canceled but still kept being billed. You might know this as "cramming" but in the TEM world we call this "easily avoidable".
Wireless devices and services are the fastest growing part of a company’s telecom expenses. Smartphones, iPhones, Android phones, and wireless tablets and laptops are now commonplace in the enterprise. As a result, your employees are mobile and on the go more than ever before and they are taking their devices (and corporate data) with them.
Mobile device security is a critical element in this ever-evolving technological age, particularly when your business deals in any way with healthcare data.
With wireless devices such as smartphones and iPads or Android tablets proliferating the marketplace and becoming an integral part of many facets of modern business life, it is imperative that you protect your confidential business information and any healthcare data with Mobile Device Management (MDM) and security.
When considering using wireless technology for business communications involving sensitive information such as confidential healthcare information, you will need to consider the importance of the HITECH Act, which is an acronym for The Health Information Technology for Economic and Clinical Health Act, also called "The Act."
A lot of talk and industry reports about wireless TEM focuses on the IT side of the house. We brought in one of our mobility experts and asked them to enlighten us on the finance departments WEM (wireless expense management) needs. What follows is Part II of an interview with Phil Caruso, Senior Consultant from MTS, as we discuss the wireless TEM requirements of the finance people; the data that they need to see, and the systems and processes they need to be successful.
A lot of talk and industry reports about wireless TEM focuses on the IT side of the house. We thought it would be interesting to discuss enterprise wireless telecom expense management from the finance side of the house, so we brought in one of our mobility experts and asked them to enlighten us on the finance departments WEM (wireless expense management) needs.
There are a variety of growing issues facing companies who try to track and control wireless spend. While it's obvious that controlling the cost per minute will save your organization money, there are other factors specific to wireless device and service management that the ideal optimization solution will address.
The organizational base of mobile users is growing and thus produces larger overall costs. However, to further complicate the issue, more features and functionality get bundled into wireless service leaving end-user organizations in a difficult situation in which the cost per wireless user is also expanding. These reasons are causing market leaders to explore Telecom Expense Management (TEM) solutions as well as wireless optimization exercises.
Wireless telecom has become the fastest growing part of overall IT expenditures. Even in an environment where overall IT spending is decreasing, wireless expenses continue to increase at double digit rates.
Recent research from shows that enterprise purchase intent for mobile devices is on a steep incline. With the increased dependence on mobile communications technology new problems arise including call tracking requirements.
According to Pat Hurley’s Telephony Online article “Managing the Mobile Enterprise Effect,” the benefits of telecom expense management (TEM) are many; especially today when mobile technology exposes companies to new security threats. Pat Hurley’s article states: “A recent survey by Pointsec Mobile Technologies found that 85,000 cell phones were left in Chicago taxis in a six-month period. Losing a plain old cell phone is one thing, but losing a smartphone synchronized with corporate e-mail and data is quite another.” Sophisticated telecom expense management software solutions can help automate processes and provide security for wired and wireless networks.