Why Perform Telecom Billing Audits?

The primary reason a company would want to have a telecom billing audit performed is because it’s a great way for a company to lower their telecom costs without having to allocate any budget dollars to fund the audit. Since most audits are performed on a contingency basis, the project fees are a percentage of the savings recovered and costs avoided.  It’s a no risk, high return project where the savings recovered can actually be used to fund other cost savings projects or to avoid potential budget cuts.

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In telecom expense management, TEM, invoice management, telecom audit, historical telecom billing audit

The Importance of Mobile Device Management and Security in Healthcare

Mobile device security is a critical element in this ever-evolving technological age, particularly when your business deals in any way with healthcare data.

With wireless devices such as smartphones and
iPads or Android tablets proliferating the marketplace and becoming an integral part of many facets of modern business life, it is imperative that you protect your confidential business information and any healthcare data with Mobile Device Management (MDM) and security. 

When considering using wireless technology for business communications involving sensitive information such as confidential healthcare information, you will need to consider the importance of the HITECH Act, which is an acronym for The Health Information Technology for Economic and Clinical Health Act, also called "The Act."  

In telecom expense management, wireless, mobile device security

Invoice Billing Error Claims - Navigating the Minefield Part 3

So you found an error on your telephone bill and are getting ready to contact the carrier for resolution:  Now what?

Common sense tells you that once notified, the telephone company should correct the error immediately and refund all overpayments.

Unfortunately, this is an area where common sense rarely prevails.

In telecom expense management, TEM, WEM, invoice management, telecom audit

How to Select the Right Telecom Expense Management Vendor - Part 2

In today’s economic climate, Telecom Expense Management (TEM) is one of the most important cost-saving functions within an organization. Selecting and implementing the right vendor is critical to maximizing your telecom investments.

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In telecom expense management, TEM, telecom billing

How to Select the Right Telecom Expense Management Vendor - Part 1

In today’s economic climate, Telecom Expense Management (TEM) is one of the most important cost-saving functions within an organization. The expense of telecommunications (voice, data, wireless) is now a focal point within organizations looking to reduce costs and improve staff productivity. Companies of all sizes rely on telecom systems for mission critical functions ranging from sales to service to customer relationship management. Nearly every crucial contact with customers, vendors and partners is dependent on a high functioning telecom system delivering to its maximum potential.

In telecom expense management, TEM, telecom billing

TEM Best Practices Article “Taming Telecom Costs” Published by ILTA

The International Legal Technology Association (ILTA) recently published an article on Telecom Expense Management Best Practices, “Taming Telecom Costs”, co-written by John Franconere from SPS and John Venditti from MTS. The article was published in the March 2011 issue of ILTA’s quarterly magazine, Peer to Peer.

In telecom expense management, TEM, WEM