In today’s economic climate, Telecom Expense Management (TEM) is one of the most important cost-saving functions within an organization. Selecting and implementing the right TEM vendor is critical to maximizing your telecom investments.
The last few years of corporate cost cutting has shaved telecom staffs to the bone. As a result, companies must focus on better utilization of their staff resources, focusing personnel on areas of core competency and on performing higher value tasks. This has led to two trends.