Cisco PBX systems come with a lot of great tools and reporting functions. So why would you need an add-on solution like UC&C Analytics? A Unified Communications & Collaboration (UC&C) Analytics solution can provide complete visibility into your overall communications network throughout your organization, not just for Cisco, and ensures you maximize your investment.
Whether it is in areas of accounting, HR, or sales, database-driven business processes provide significant benefits to businesses today. Establishing a Telecom Intellegence (TI) database as the single repository of information for all IT/telecom resources and costs improves an organization’s ability to make decisions regarding their voice, data, and wireless environments by providing complete and accurate historical trends and analysis.
A recent article in NetworkWorld ("Toll fraud is alive and well" )highlighted the Toll fraud issues faced by enterprises and ways companies can reduce thier exposure. Its important to remember that Toll fraud poses problems not only in the corporate world but in university settings as well.