Learn How to Navigate the Minefield of Recovering Billing Error Claims

So you found an error on your telephone bill and are getting ready to contact the carrier for resolution:  Now what?

Common sense tells you that once notified, the telephone company should correct the error immediately and refund all overpayments.

Unfortunately, this is an area where common sense rarely prevails.

There are a number of roadblocks to correcting the error and pitfalls of which to be wary of while negotiating the refund to which you are entitled.

• Vendor imposed limitations/Bill disclaimer
• Understaffing at vendors
• Contracts: Limitations that shorten statutes
• Burying credits in a new contract

This paper introduces you to common road blocks and pitfalls encountered when managing telecommunications invoice disputes and some tools to overcome them.

About MTS

MTS is a worldwide provider of innovative solutions for Telecommunications Expense Management (TEM), Customer Care and Billing (CC&B) systems, and Mobile Virtual Network Enabler (MVNE) solutions. MTS Telecom Expense Management solutions have been used by thousands of enterprises and organizations to ensure that their telecommunication services are acquired, provisioned, and invoiced correctly.