TEM White Paper Library

Telecom Expense Management – Enterprise Challenges and How to Select the Right TEM Partner

The Telecom Expense Management (TEM) industry today is estimated at between $700 million—$1 billion. Industry providers include invoice and/or inventory auditors, TEM software vendors, TEM managed services (i.e., Dispute Management, Provisioning/Help Desk) vendors, full Business Process Outsourcing (BPO) vendors, contract negotiators, and IT outsourcers and system integrators.

Wireless Optimization—Control the Elusive Cost per Minute in a Wireless World

Do more and more people at your company have a BlackBerry, Android device, or an iPhone? Are they ordering their own cellular device and submitting expense reports? If so, take a look at what your wirelesses spend is actually paying for. It is likely that you are overspending a lot on overages or in cost per minute for users who are not reaching their monthly maximums.

This white paper offers an explanation of what you should expect from a wireless optimization engagement and why it can save you so much money.

Telecommunications Contracts: The Importance of Dotting the T’s and Crossing the I's

From the day Alexander Graham Bell called out to Watson over the first telephone line until today’s 21st century student sneaking a text message in class, peoples’ telecommunication goals have remained constant—that is, finding a way to transmit messages from one location to another quickly, clearly, and reliably; and doing this at the lowest possible cost.

This MTS white paper will identify and walk you through ten of the most common contract gotchas and the ways you can avoid them.

Cutting IT/Telecom Costs: A Roadmap to Assessing Enterprise Savings

This white paper will help enterprises quantify the savings opportunity and ROI for applying business processes to the management of voice, data, and wireless expenses. This set of business processes is referred to as Telecom Expense Management (TEM). By combining TEM with an integrated technology solution, companies can demonstrate month-over-month and year-over-year savings. In addition, TEM provides the wireline and wireless tools to enable organizations to more accurately forecast telecom needs, anticipate future costs and to better manage and negotiate telecom contracts and service levels.

Credit Claims: Navigating the Minefield

There are a number of roadblocks to successfully correcting a billing error and recovering the credits or the refund to which you are entitled. This paper introduces you to common road blocks and pitfalls encountered when managing telecommunications invoice disputes and some tips on how to avoid or overcome those roadblocks.

MAP-to-WIN: A Strategic Approach to Telecom Expense Management

Telecom Expense Management (TEM) is, quite simply, one of the most important functions in an organization today. Company’s ranging from small- and medium-sized businesses to global conglomerates rely on telecom systems for mission critical functions ranging from sales to service to customer relationship management.

Five Ways Telecom Expense Management Cuts IT Costs

In the past, the financial management past, financial of telecom was either non-existent or fragmented. Telecom costs have become too large and too complex to ignore, especially as many organizations face continued pressure to reduce costs and more tightly manage expenses.

Telecom Expense Management: A Valuable Solution for an Economic Slowdown

As in most modern economic retractions, many companies will seek ways to cut costs to maintain profit margins. One of the most practiced methods is to layout personnel. Salaries usually comprise one of the top line items of the corporate budget. Total employee compensation can be easily reduced by pairing down your workforce. But does laying-off workers really make sense if you don’t also increase operating efficiency?

TEM for IP Readiness

While the growth of VoIP and converging communications is on the rise, organizations are faced with the task of justifying the cost of moving from a traditional PBX /key telecom system to IP Telephony. IT/Telecom management must ensure that the move to IP supports current and future business needs.
Setting realistic implementation goals are crucial when embarking on an IP solution deployment.