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Reduce Your Wireless Help Desk Costs

Request a meeting to discuss how our wireless help desk or mobility-as-a-Service solutions can help you.

Our TEM Suite wireless help desk solution enforces industry best practices and helps organizations of all sizes and across all verticals to stop wasting and start saving money and resources.

MTS TEM Suite Wireless Help Desk Benefits:

  • Significant Help Desk Cost Reduction
  • Cost Alignment and Visibility
  • Access to Wireless Subject Matter Expertise
  • VIP and White Glove Service Levels
  • Device logistics & kitting
  • Secure device recycling

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Procurement Management

TEM Suite’s Procurement Management ensures that your mobility provisioning and MACD activities are under control. Every order is authorized, properly configured, placed on the appropriate rate plan, and reported to the appropriate party. Organizations benefit from a single point of control over all mobility ordering and MACD activity.
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Asset Management

Mobility managemnt is very dynamic so it is critical that companies have an accurate inventory of all their mobility assets and associated costs. TEM Suite’s Asset Management can help manage all your mobile and IT  assets by creating and maintaining an accurate inventory. You will not only know where your assets are and how they are being used, but by whom.
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Help Desk Services

Reduce the cost and complexity of mobile device and service support. MTS Wireless Help Desk can help any company manage wireless growth with a dedicated, highly trained Help Desk staffed with mobility experts armed with the latest enterprise mobility tool set.

Help Desk Services include:

  • Procurement / Move, Add, Changes
  • Cradle to Grave Asset Management
  • Kitting and Logistics Management

Look what our customers are saying :

This is the best vendor I have ever worked with. They know their product inside and out and really care about customer service. Anytime I have needed help, I get the right answer the first time and my issue is resolved quickly. I would continue to do business with them no question.

MTS manages our account to make us feel like we are their only customer. They go out of their way to address all issues in a timely manner and are professional in every way. They look for ways to improve and are open to other areas out of scope from a TEM perspective.

Our Clients

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  • osram
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With the MTS TEM Suite wireless help desk or Mobility-as-a-Service solution, clients realize both hard dollar savings from the reduction of monthly support costs and soft dollar savings through outsourcing, process automation and 360 degree visibility into their mobility environment.

MTS Wireless Help Desk Lifecycle

 

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