Why You Need a Wireless Help Desk

There’s little doubt that the prevalence of mobile marketing is in direct proportion to the sheer number of mobile devices in the business world today; it has completely shifted the way enterprises interact with the consumer, their trade partners and their employees. Because popular application program interfaces (APIs) use mobile device apps as their preferred mode of communication, this has unleashed a sort of mobile revolution that has extended to fields as disparate as healthcare and plastics manufacturing.

Mobile devices offer your business ways to connect with customers, partners and employees more closely and with greater variety than ever before; and, as you would expect, this kind of vigorous liaison increases security risks – sometimes drastically if you lack a mobile device management plan that stresses compliance from your employees.

More directly, mobile devices have a general tendency to decrease your business’ wireless device security because of all the additional access points they provide when they log on to company servers or third party systems. In addition, employees, customers and partners can download any app from and app store that could contain malware that violates your security protocols or creates other security issues. Because of the exploitative nature of malicious programs, you can see how undesirable all these remote, unsupervised access points would be in a healthcare environment concerned with legally-protected patient information. Subpar wireless device security can expose you to lawsuits and professional embarrassment; in fact, any enterprise with a BYOD (Bring Your Own Device) policy can suffer from not having such precautions as a robustly enforced mobile GRC policy in place.

The core problem facing companies caught in the tide of the mobile revolution is the reality of increased access to sensitive data or systems and the ability to download third party software that is not approved by the enterprise. With more Smartphones and Tablets in your office, it becomes simply a numbers-game of when an attack will happen – not if. Identity theft has always been a rampant problem; but never more so than in this age of mobile devices. You can erect a strict policy of password protection and personal ID numbers for your employees; to better identify when and where any problem devices took place.

An even more robust solution – which should actually be done in tandem with the security measures taken above – is investing in a wireless help desk. This is no different than outsourcing any of your other IT concerns to subject matter experts whose direct experience usually supersedes even your most technically capable in-house personnel.

More importantly; a wireless help desk saves you labor costs, despite being more capable. To have your mobile device management centralized frees up you to focus on your core business, without using valuable internal resources troubleshooting security breaches. With the current economic quagmire; merely having a mobile GRC policy in place is only be the first step on your way to the kind of full mobile device management and wireless device security that a capable wireless help desk can provide.

 Wireless Help Desk Brochure

In WEM, mobile, wireless policy, mobile device security, mdm

MDM Crucial for Minimizing Security Risks for Enterprise Tablets

Thanks to the growing proliferation of tablets, smartphones and other mobile devices in critical enterprise environments, maintaining a secure environment for sensitive corporate data has become one of the most pressing challenges for an IT / telecom team to tackle. While tablets are a convenient way for employees to access corporate e-mail, corporate networks and corporate data while on the road, they also pose several security risks:

In WEM, mobile device security, mdm, mam

Bring Your Own Device (BYOD) Programs and Enterprise Security Risks

Lessening the cost of mobile devices and providing flexibility for employees, Bring-Your-Own-Device (BYOD) programs have been shown to work for many enterprises. The concern with these programs is that these employee furnished devices can require additional wireless help desk support and more robust mobile security policies.

In WEM, mobility, wireless policy, mobile device security, mdm

Understanding Mobile Device Management (MDM)

Wireless devices and services are the fastest growing part of a company’s telecom expenses. Smartphones, iPhones, Android phones, and wireless tablets and laptops are now commonplace in the enterprise. As a result, your employees are mobile and on the go more than ever before and they are taking their devices (and corporate data) with them.

Our MDM Datasheet

In wireless, mobility, mobile, wireless policy, mobile device security, mdm, byod

The Importance of Mobile Device Management and Security in Healthcare

Mobile device security is a critical element in this ever-evolving technological age, particularly when your business deals in any way with healthcare data.

With wireless devices such as smartphones and
iPads or Android tablets proliferating the marketplace and becoming an integral part of many facets of modern business life, it is imperative that you protect your confidential business information and any healthcare data with Mobile Device Management (MDM) and security. 

When considering using wireless technology for business communications involving sensitive information such as confidential healthcare information, you will need to consider the importance of the HITECH Act, which is an acronym for The Health Information Technology for Economic and Clinical Health Act, also called "The Act."  

In telecom expense management, wireless, mobile device security

Invoice Billing Error Claims - Navigating the Minefield Part 3

So you found an error on your telephone bill and are getting ready to contact the carrier for resolution:  Now what?

Common sense tells you that once notified, the telephone company should correct the error immediately and refund all overpayments.

Unfortunately, this is an area where common sense rarely prevails.

In telecom expense management, TEM, WEM, invoice management, telecom audit

Invoice Billing Error Claims - Navigating the Minefield Part 2

So you found an error on your telephone bill and are getting ready to contact the carrier for resolution:  Now what?

In telecom expense management, TEM, WEM, telecom audit, invoice audit, telecom billing